This has very little to do with the goals of Confederate Colonel, but there are some things that just must be told. We have all heard – and voiced – complaints about the poor customer service that has now become the standard. I want to tell you about a company that absolutely excels at providing a top quality product and backing it up with the kind of customer service that is almost unheard of today.
I ordered a custom leather briefcase from Custom Hide. As the name implies, they will build a leather product to your exact specifications – right here in America. Not Mexico, not China, not India – America. As you might expect, it doesn’t happen overnight. I waited several months for mine to arrive, but it was well worth the wait. It was exactly as I had specified. The leather was top-quality. The stitching was tight, and perfectly uniform. The hardware was solid and flawless. It was built to my exact specifications with the kind of craftsmanship that you can admire just for its own sake.
OK, so where does the customer service part come in? As I said, it was built to my exact specifications. Unfortunately, I thought it would be better to leave off the brass latch that comes standard on their “1945 Army briefcase”. The problem with that is that the leather “bows” a bit when it is picked up by the handle. I just didn’t anticipate that, but that is what I requested. After I received my briefcase, I posted a review of it on a web forum where briefcases were being discussed. I mentioned this design error on my part and said that if I had it to do over again, I would do it differently. Today, I received an email from Custom Hide. They had seen what I had written, looked up that job, and then offered to do whatever was needed to make sure that I was totally satisfied with my Custom Hide briefcase. That, my friends, is first-class customer service that deserves to be told to others. I now consider myself a Custom Hide customer-for-life. If you are in the market for top quality leather goods, I would highly recommend you go to Custom Hide.